GDPR (General Data Protection Regulation)
Under GDPR, we have a legal duty to protect any personal information we collect from you. We use encryption software to safeguard your data, and prevent any unauthorised access to it.
We do not pass on your details to any third party or other government department.
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are;
- a right of access to a copy of the information comprised in their personal data;
- a right to object to processing that is likely to cause or is causing damage or distress;
- a right to prevent processing for direct marketing;
- a right to object to decisions being taken by automated means;
- in some circumstances, a right to have inaccurate personal data rectified, blocked, erased or destroyed; and
- a right to claim compensation for damages caused by a breach of the Act.
You can read more about these rights here.
Visitors to our websites
When you visit www.sanctuary.gov.wales we use ‘Google Analytics’ to collect internet log information and details of user behaviour. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. Contact us if you think our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
Links to other websites
The Sanctuary website uses the Dewis Wales database to help users to find information about services in their area. We only record anonymous information about where users are searching for services. No data about services accessed is stored by the Welsh Government.
How to contact us
Data Protection Officer
We welcome your feedback. If you contact us asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.
If you have any further questions about how your data will be used by the Welsh Government, please write to us using the details below.
The Welsh Government’s Data Protection Officer can be contacted at:
Data Protection Officer